Bald Mountain Coffee Company Policies 

Customer Information Privacy Policy This is a privacy policy for Bald Mountain Coffee Company. Our homepage on the Web is located at http://BaldMountainCoffee.com. The full text of our privacy policy is available on the Web at http://BaldMountainCoffee.com/page/BMCC/CTGY/Privacy Bald Mountain Coffee Company will never sell or distribute customer information of any type for any reason other than its intended purpose. Bald Mountain Coffee does retain customer records for future use, but only at the customers option when checking out and creating an account. We do not retain customer credit card information. We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address: Bald Mountain Coffee Company7040 Salem Unity RoadSalem, OH 44460 U.S.A.

Returning Items: New, unused AND undamaged Items: New, unused, and undamaged items may be returned without prior authorization within 30 days of purchase to our address below, with all original items and accessories; AND original packaging intact. Credit for the returned item(s) will promptly be applied to the credit card that was used when the original order was placed, once we receive the returned item. Be sure to include an order number and name so we can properly apply any refund due, to the correct party. Please securely package items that are being returned. We cannot be held responsible for items that are damaged and or lost during the return journey. Please DO NOT require a signature when returning items, we have a secure drop location for return items. Incoming shipments that require a signature risk being returned to sender. Any shipping charges are non-refundable. Please note: For everyones safety and protection, we do NOT offer returns or refunds on coffee, coffee beans and coffee bags. Returned items that were sold with "Free Shipping" may be subject to an additional fee to cover the costs of shipping the merchandise for the original order placed, and up to a 15% re-stocking fee, which will be applied to the credit of the merchandise once returned. Any promotional items that were included free with the original purchase must also be returned when returning an item. Exchanging Items: For exchanging items, please use the process shown above for returning new, unused AND undamaged items, and re-order the correct item at our online store at http://BaldMountainCoffee.com Damaged and or defective items: If you receive defective and or damaged merchandise, please contact Bald Mountain Coffee within 72 hours of receiving your order. All defective merchandise beyond the 72 hour period will be handled through the manufacturers warranty for the specific product. Return shipping address: Bald Mountain Coffee CompanyShipping and Receiving797 W. Main St.Washingtonville, OH 44490 Please DO NOT require a signature when returning items, we have a secure drop location for return items. Incoming shipments that require a signature risk being returned to sender.

 Follow the steps in the diagram above to view shipping charges without having to enter your personal shipping data.Steps to calculate shipping charges - without entering personal data:· Add products to your shopping basket· Click on the "Shipping Rates" button - right column, or click HERE. · Enter your ZIP & State & Country must enter ALL for accurate shipping options· Click the "Check Rates" buttonBaldMountainCoffee.com ships Monday through Friday, all year round, excluding an occasional holiday when shipping carriers are closed. Most orders that are placed before 5:00pm, M-F, will ship the next business day. This may vary slightly with the onslaught of the holidays. An automated purchase receipt & tracking number are sent with all orders, to the email addresses provided when completing your purchase.Mutliple shipping methods are offered to further customize your shipping options. We strive to maintain reasonable shipping charges for our customers, which are constantly reviewed and adjusted, for a $0.00 shipping profit target.Shipping charges are auto-calculated on our website during the checkout process. Bald Mountain Coffee offers some of the most competitve shipping methods in the industry. Shipping charges are subject to shipping distances - Postal code based, and poundage. In some cases, additional handling fees are already included in the auto-calculated charges to help defray extraneous shipping costs.Shipping Schedules:We run a tight gun when it comes to shipping. Our warehouse packages and processes orders around the clock, seven days a week to meet our customers demands. Once your online order is placed, it goes into our first-in-first-out queue, and will be processed accordingly. Shortly after your order has been processed, you will receive an email confirmation with the orders associated tracking details. All order cancellations must be cancelled over the phone, directly with a Bald Mountain Customer Representative, during our normal business hours. We do not accept order cancellations via email, voicemail, etc... All cancellations must be made directly with a Bald Mountain Customer Representative. Orders that are processed prior to cancellation are subject to a 15% processing fee.International Shipments: Delivery Charges, Courier Fees & Tarriffs: In some cases, the governments of countries outside the Unites States require additional "courier" fees, and/or importation tarriffs to complete the delivery of the order once it gets to the border of the receiving country. Bald Mountain Coffee Company has no control over these fees, and will not/can not be responsible for these additional delivery/taxation fees for International orders. Please check with your governments rules & regulations concerning the importation of the products you wish to import before placing an order. All shipments returned to Bald Mountain Coffee Company due to refusal of receipt by recipient, or abandonment are subject to a 15% restocking charge. Shipping charges for refused receipt shipments are non-refundable. Any additional return shipping charges incurred due to a refused shipment will also be chargeable, and non-refundable. Non-deliverable Orders:Please make sure the "Ship To:" address of your order is accurate, complete, and recognized by your local postal-shipping service as a deliverable address. Bald Mountain Coffee runs minimal address verification checks, but in the end it is the customers responsibility to enter accurate shipping information. Orders returned to Bald Mountain Coffee Company due to an inaccurate or incomplete "Ship To:" address, or abandoned and refused shipments are subject to a 15% restocking charge. Shipping charges for returned orders due to inaccurate or incomplete shipping information, as well as abandonded and refused orders, are non-refundable.Order Cancellations: Our warehouse packages and processes orders around the clock, seven days a week to meet our customers demands. Once your online order is placed, it goes into our first-in-first-out queue, and will be processed accordingly. Shortly after your order has been processed, you will receive an email confirmation with the orders associated tracking details. All order cancellations must be cancelled over the phone, directly with a Bald Mountain Customer Representative, during our normal business hours. We do not accept order cancellations via email, voicemail, etc... All cancellations must be made directly with a Bald Mountain Customer Representative. Orders that are processed prior to cancellation are subject to a 15% processing fee.

Your payment and personal information is always safe. Our Secure Sockets Layer - SSL certificate is the industry standard and among the best technology available today for secure commerce transactions. All personal information and datas are encrypted, including credit card number, name, and address, so that it cannot be read over the internet.